Managing Director, Head of Shared Service Operations, Bank of America Merrill Lynch
DENISE MENELLY is the Shared Service Operations executive for Global Technology & Operations. She is responsible for delivering industry leading banking solutions to retail, commercial and corporate clients in the U.S. and across more than 52 countries. Her organization employs more than 6,000 people who ensure the accurate, efficient flow of almost $1 trillion per day in payment transactions, the high-quality processing of card and cash transactions and efficient and effective transportation and imaging services. Denise’s experience spans over 25 years of leading positive change in a variety of banking operations, technology and client service functions. She joined Bank of America Merrill Lynch in May 2010 and has served as the chief operating officer for Global Treasury Solutions (GTS) and the head of operations for Global Wholesale Banking, supporting the organization’s global growth initiatives.
Before joining Bank of America, Denise was the chief operating officer for Royal Bank of Scotland’s Americas division and a vice chairman of RBS’s Citizens Bank. At RBS she launched several strategic technology initiatives to integrate processing functions and to implement new product capabilities. Prior to her time at RBS, Denise spent 12 years at Citigroup, in a variety of senior roles in the Technology and Operations division supporting the Global Transactions Services (GTS) business. Earlier in her career, Denise led teams and implemented improvements at Bankers Trust Company (now part of Deutsche Bank) in the Global Corporate Banking division.
As a champion for women in business, Denise has played a leadership role in designing and launching organizations and programs designed to help women succeed. She is currently a member of the Global Ambassador Program at Bank of America, which, in partnership with the nonprofit organization Vital Voices, provides mentorship to emerging women leaders. Denise recently joined the board of the National Center for Women in Technology and she is the executive sponsor for Bank of America’s Women in Technology & Operations (WITO) advocacy group, which strives to attract, develop and retain female talent in technology and operations.